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Does this sound familiar?
You’re carrying accountability without authority
Leadership expects your web platform to just work, but you don't have the budget, capacity, or support to keep it stable. When something breaks, it lands on you.
You’re not sure what to fix first
Security updates are overdue, accessibility issues are piling up, and your backlog is a relentless pain in the backside. Everything feels urgent but you can’t see the patterns clearly enough to prioritise.
Your agency relationship has gone quiet
What used to feel like a partnership now feels transactional. Requests disappear into ticket systems. Responses take days. Nobody’s thinking about your digital platform between emails.
If you're nodding, this free triage kit will help you diagnose where risk is high and what to prioritise first – then stabilise your digital platform in 30 days.
There is stuff coming in every day... high content turnover. So when the senior leadership team asks what’s happening, it’s more stress for me.
Why so many platforms feel stuck after launch
As a trusted digital partner for nonprofits, think tanks, charities, and educational organisations with almost 20 years’ experience, we see the same structural patterns repeat. These aren’t technology problems – they’re governance, resourcing, and partnership problems. But that means they’re diagnosable and fixable.
The four patterns holding web platforms back
1. Neglect
Platforms are funded as one-time projects, then starved of operational investment. Small issues build into expensive problems.
2. Overbuild
Ambitious specs that exceed organisational capacity to use or maintain. Complexity creates burden instead of efficiency.
3. Drift
Unclear ownership, fragmented priorities, transactional agencies. The platform improves randomly, not deliberately.
4. AI spiral
Pressure to ‘use AI’ without governance or foundations. Experimentation without clear use cases or measurable value.
74% of UK charities say digital is a priority. Only 44% have a digital strategy.
That gap is exactly why platforms stall after launch. The triage kit helps you diagnose what’s driving the stress, then stabilise your platform with practical next steps.
What you’ll get in this free kit
Diagnose your platform in five minutes – a six-signal snapshot
Diagnose your platform’s state across delivery reality, editorial confidence, platform resilience, visibility and ownership, external support quality, and AI readiness.
Diagnose the failure pattern – the four-pattern diagnostic
Identify whether you’re dealing with neglect, overbuild, drift, AI spiral, or a combination. Understand why it’s happening structurally, not just what’s broken.
Stabilise in 30 days – a practical stabilisation plan
Steps tailored to three common roles (comms lead, platform owner, tech director). Focus on reducing risk and restoring confidence, without promising a transformation.
Stabilise with a Now-Next-Later rhythm
A planning model that sequences quick fixes, phased improvements, and strategic evolution. Escape reactive firefighting without needing a rebuild.
Stabilise with evidence you can use
Backed by 2025 UK research from Charity Digital Skills Report, State of Digital Government Review, On Think Tanks, and Wagtail insights.
Is this kit right for you?
You’re leading comms or digital
You’re accountable for outcomes without the authority, budget, or headspace to fix underlying problems. You need a way to diagnose what is really happening so you can align leadership on what support is needed.
You own the platform day-to-day
Your backlog never clears, your agency is unresponsive, and delivery feels unpredictable. You need a clear way to diagnose priorities and a plan to stabilise delivery.
You’re responsible for technical direction
You’re balancing stability, security, and delivery with limited capacity and a platform growing arms and legs. You need a diagnostic approach that respects complexity without creating more stress.
What this kit won’t do
It won’t sell you a rebuild
Most web platforms don’t need rebuilding. They need proper support, investment, and long-term care. The triage kit helps you diagnose whether improvement or change makes sense.
It won’t push Wagtail
We specialise in Wagtail, but the triage kit works for any platform and the patterns are universal.
It won’t promise instant transformation
30 days is enough to stabilise and restore confidence. Real improvement takes deliberate, phased work. This kit shows you where to start.
It won’t spam you
You’ll get instant access, then occasional emails with practical guidance. No sales pressure. Unsubscribe anytime.
We respect your inbox. You’ll get the triage kit immediately, plus occasional updates on digital platform management. Unsubscribe anytime. See our privacy policy.