Our mission is simple: deliver clarity and calm at every step, so you’re not bogged down with digital headaches.
What makes that happen is a process we’ve refined over decades – designed to maximise your investment and keep your mission moving forward, smoothly and without surprises.
Two distinct journeys, one steady process
Every digital solution we deliver is tailored to your goals, your users, and your team’s day-to-day reality. Whether you’re kicking off a brand-new build or looking for a reliable long-term digital partner, our process is always built around you.
That said, we generally find that partners come to us with two distinct needs: a fresh platform build, or a digital transition into our care.
The ‘brand-new build’ process
1. Get to grips
Discovery and analysis
We start by asking the right questions. Our team digs into your goals, processes, users, and all the little digital gremlins lurking behind the brief. That way, we can solve your real challenges and priorities, not just patch problems.
2. Sketch it out
Planning and prototyping
This is where “wouldn’t it be great it…” becomes “here’s exactly how it will work.” We map user journeys, build wireframes, and spin up click-through prototypes – all before we write a single line of code. Using design tools like Figma, we collaborate to make sure your solution is stable, scalable, and grounded in reality. You get early opportunities to feedback, cutting guesswork that wastes time and money.
3. Make the thing
Design and build
We bring your vision to life with open-source tools: Django and Wagtail. A bespoke platform means it’s completely true-to-you, so we weave your brand identity into every touchpoint – ensuring clarity, smooth user experience, and thoughtful details that delight without distracting. Meanwhile, our developers make everything clean, robust, and always secure.
4. Populate and prep
Content population and team training
If you’re moving to Wagtail from other web platforms, you’re in for a pleasant surprise. Wagtail works the way you do, so editors and digital teams get it right away. We get your team trialling the platform early – safely, confidently, and support whenever they need it. By launch day, everyone's feeling calm, capable, and maybe even excited.
5. Test and approve
Quality assurance and sign-off
We put your platform through its paces – functionality, accessibility, performance, security – every conceivable scenario gets a workout. While we own the bug-hunting and fixing, this is also your chance to explore the site and make sure it’s working exactly how you want. We want you happy and confident before the final sign-off.
6. Launch and learn
Go live, stay steady
The launch isn’t the end – it’s where real-world learning starts. We manage a calm rollout, measuring and monitoring from minute one. This includes mapping every old URL to its new home, so you keep all the SEO value and hard-earned “Google juice” built over the years. Our goal is a smooth switchover with minimal downtime and no disruption to your audience.
7. Support and maintain
Digital care that’s always there
You won't be left frantically pinging tickets into a black hole. We monitor, update, resolve, and advise proactively – it’s all part of our partnership approach. From bug fixes and backups to scaling servers when your traffic spikes, our hosting, maintenance, and support means you’ll never be left on your own.
8. Enhance and optimise
Growth, not just maintenance
When your mission evolves, your digital tools grow with it. Our reliable team sticks by your side, helping you roll out software, unlock new features, and tailor your workflow as we go. We’re in the wings, helping you squeeze more value without adding stress.
The transition process
1. Discovery and handover
Getting started steadily
We handle all the tricky tech stuff behind the scenes, so your team can focus on what you do best. We safely gather your site’s code, database, and assets, then get everything set up on our end – all while your live site keeps humming along without a glitch.
2. Code review
Getting to know your platform
Our devs dive into your existing setup to understand how everything ticks. This way, we spot what’s working great and what needs our digital care – making sure we’re ready to take the reins without surprises.
3. Upgrade o’clock
Bringing your platform up to date
We’ll upgrade your Wagtail to the latest version and tidy up the codebase so it’s easier to maintain and improve. This means you’ll get all the benefits of modern features, better security, and a platform that’s built to last.
4. Infrastructure setup
Safe and sound hosting
Your refreshed site gets hosted on secure, reliable servers with all the right safety nets in place. Plus, we set up a staging space where you can poke around and make sure everything feels right before going live.
5. Testing time
Your time to explore
We do the heavy lifting on bug hunting and fixing, but you get to take the site for a spin and make sure it works exactly how you want. We want you to be genuinely happy before we hit the launch button.
6. Smooth switchover
Go live, stay steady
We coordinate a quick content freeze to sync your latest updates, then switch your domain to our hosting. We carefully map every old URL to its new home, so you keep all the SEO juice you’ve earned over time. It’s all about a measured, fuss-free switch with zero downtime.
7. Support and maintain
Digital care that’s always there
If you’re joining us because you’ve been left hanging by other agencies, rest easy – that’s not how we do things. We proactively monitor, update, and fix things before they become a headache. Whether it’s bug squashing, backups, or ramping up servers when traffic spikes, our hosting, maintenance, and support means you’re never flying solo.
8. Enhance and optimise
Growth, not just maintenance
As your mission changes and grows, your digital tools should keep pace. We’re right here with you, rolling out new features, fine-tuning workflows, and making sure your platform works harder – without piling on the extra stress.
Here for the long run
We don’t just launch and leave. We stick around – with proactive human-centred digital care that keeps your stress low and your platform performance high. We're not just proud of what we build, we're proud of who we build it for. Our partnerships last years, and our clients are happy to vouch for us.
We platform important work – and we never forget that responsibility. That’s why we plan, craft, build, and maintain with care, clarity, and the long view in mind – so your platform keeps working exactly the way you need it to.