We look after your web platform, so you can look after your mission
You do big, meaningful work under pressure. So when bugs, backlogs, or bolted-on features start stealing your headspace, we’re the ones who take the weight off.
- Cleaning up where others left you in the lurch
- Fixing small issues before they become outages
- Providing fast, resilient, hassle-free hosting
- Jumping in with answers when your team is stuck
- Staying on top of updates, so you don’t have to
- Keeping a watchful eye on site or app performance
- Delivering the expert care your platform deserves
As Wagtail and Django specialists with almost two decades of experience, we understand the unique challenges of purpose-driven platforms. That’s why nonprofits, think tanks, and mission-driven organisations trust us to keep their websites and apps working flawlessly – every single day.
What we help with
Whether you’ve got a donation platform to protect, a Wagtail giant that needs taming, or an app that needs some techy TLC, our website maintenance and support services slot in wherever you need them most.
Every month, your support hours can be used for:
- Rapid bug fixes without the runarounds
- Practical guidance that helps teams feel capable
- Smooth software rollouts and careful upgrades
- Security patches and compliance updates
- Server scaling for sudden traffic spikes
- Health checks and clear status reports
- Anything else that keeps your platform running like clockwork
With guaranteed support time every month, our Django app and Wagtail website maintenance retainers mean you always have a safe pair of hands when you need them most – not just when things break.
The team at Cursive have been great to work with. They respond to our technical questions and requests quickly, but thoughtfully. They’re a very friendly team who we continue to enjoy working with.
How it works
Software support and maintenance that’s structured, steady, and stress-free
Got a Wagtail or Django issue?
Open a ticket or pick up the phone → Speak to a real human (hi) → Clarify → Fix → Problem solved
No drama. No ghosting. No handover headaches.
Hosting that saves headaches
We’re great hosts. We take hosting off the plate of major institutions, leveraging the best in global web infrastructure so visitors on the other side of the world don’t have to twiddle their thumbs waiting for pages to load. We meet the strict standards required for platforms like the University of Oxford’s – hosting two of its sites, including GO Lab. Pages on GO Lab’s website that once took more than 10 seconds to load in Australia now appear before you can count to two. Behind the scenes, our backups and swift disaster recovery mean you’re covered if the worst happens – so you don’t have to worry about what-ifs.
Prevention that protects
We use Wagtail and Django monitoring tools to catch blips before they become burdens. Broken images, service snags, slow page loads – we spot them before your stakeholders do. Your app or website maintenance plan gives us the freedom to fix things proactively, keeping you protected without any extra admin burden.
Support that shows up
Your monthly support hours are yours to use – on bug fixes, updates, tweaks, whatever you need. We agree on clear Service Level Agreements with fair response times. You can use our ticketing system to raise issues, or we’re always at the other end of the phone during office hours. The whole point of having a website maintenance agency like Cursive is simple: your team never feels abandoned.
Upgrades that keep you steady
We won’t dump a list of upgrades on your desk every quarter. But we do recommend new versions – every six to nine months is a good rhythm. A regular upgrade path ensures your investments keep pace with the latest features and security, without the stress of big, overdue leaps. Just like updates on your phone, new upgrades are always dropping. Some are exciting. Some particularly juicy ones might make your content people weep tears of joy. But even the ‘boring’ ones are all worth the benefits of our upgrade plan.
Your questions, answered
(without the tech talk)
Our maintenance retainers provide structured, ongoing care to keep Wagtail websites and Django applications secure, up-to-date, and performing well. You get a guaranteed number of support hours each month which you can use for everything from updates and cache clearing to emergency server scaling during traffic spikes.
If your digital platform matters to your mission, we’d say yes. Without ongoing website maintenance and software support, small issues compound into big problems. Performance dips, security gaps emerge, and minor bugs can cause major disruptions. Having experts in your corner to keep watch and respond to issues keeps your platform working powerfully and compliantly.
Every organisation has different needs, so there’s no standard pricing with our app and website maintenance retainers. Some platforms have complex integrations, while others need more team training and support. We tailor custom website maintenance plans around your requirements, with guaranteed hours, clear costs, and no surprises.
Our deployments typically take just a few minutes, whether we’re releasing new features, upgrading software, or preventing user issues. Most maintenance windows are around 15 minutes, and we aim to schedule them during low-traffic periods when possible.
While development isn’t included in our standard website support and maintenance services, building new features and improvements is a big part of what we do. Whether you need CRM integrations, data visualisation tools, or additional page templates, we can help. And if we’re already providing your maintenance, you'll have a headstart on any new development projects.
We believe the best app and website maintenance companies prioritise human-centred digital care that’s both proactive and responsive. So while most agencies move on after a shiny new build, we keep you moving – tuning in, sharing the weight, and seeing the bigger picture. Whether our clients are campaigning for justice, shaping policy, or changing minds, we make sure their web presence amplifies their cause, instead of adding to their stress.
Many of our partners start with web or app maintenance and support – from secure hosting to backups, monitoring, and updates – then work with us on bigger improvements once they see how we work. When you’re ready to do more, we can either set up a fixed-scope project, or agree to a development retainer. The latter is ideal if you have a backlog you want to tackle steadily, without the overhead of managing a big project.
Some of our partners have long wishlists – new features, bigger builds, system upgrades – but limited capacity to schedule an all-at-once project. This is where a development retainer works well. We’ll agree to a set number of days per month, then work through your backlog in priority order. It helps keep your digital roadmap moving, with the same team, steady progress, and predictable costs.
